Conflict Management (to move from confrontation to innovation)
- Audience: supervisors, managers, and prospective managers
Workplace conflict is natural and — handled the right way — essential for moving an organization forward. The course examines how managers turn destructive conflicts into constructive sources of innovation.
Course Objectives
- Identify the types and sources of conflicts.
- Identify the destructive and constructive nature of conflict in the workplace.
- Identify 5 approaches for dealing with any conflict situation.
- Determine how to transform conflicts for constructive outcomes.
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